Here are some questions you should ask when deciding on a call center service provider:

• Does your provider truly understand the intricacies of publishing and your business needs? Do they comprehend the importance of order value, renewal rates, revenue recognition, quality placements, payment rates, and horizontal and vertical sales growth?
• Does your provider understand the optimal deployment of resources to sales and support channels? Can your provider help you decide what is the correct mix of field reps, inbound/outbound telephone reps, tech/customer support reps, and specialty reps, and who sells what to whom?
• Does your provider know your competitors and their products before they start making calls?
• Can your provider rapidly adopt implementations and mid-course corrections to meet changing sales and marketing environments?
• Does your provider have the technological tools and expertise to maximize your benefit from each hour of calling?
• Can your provider partner with you to manage your inbound tech support and customer inquiries for your electronic and web-based products?

If your answer to any of these questions was no, ECA has the solution you need and are not getting. Please give us a call at our toll free number, 1-866-342-5322 or email us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or fill out a Business Development questionnaire.