ECA offers a full range of call center services for high tech companies including: B2B sales and marketing, customer service, technical support, lead generation, and proof of concept surveying.

Our High Tech Solutions Team is comprised of professionals with over twenty years of sales and marketing experience and a complete understanding of the special needs of the high tech business sector. The ECA's High Tech Team has the experience, knowledge, and the technical know-how to analyze your business needs, your market, and your products and for the effective accomplishments of our goals.

Customer Service and Technical Support

While high tech firms must deal with the customer service issues that plague any business environment - issues like billing, warranty, product dissatisfaction, service dissatisfaction, etc. - they must also cope with customers who don't understand the technology and confuse their lack of knowledge with a product defect or other problem.

ECA's experience, coupled with our expertise, provides your customers with the service and technical support they need and expect. Outsourcing these critical functions insures that your customers receive high-quality service and support, while allowing you and your team to focus on your core business responsibilities. Flexibility is another advantage of outsourcing all or part of these functions, allowing you to effectively handle large service and support volumes - that may be periodic in nature - without requiring extensive staffing increases or angering your customers with a lengthy service time.

Customer service for the High Tech market requires personnel who have both the analytical skills to diagnose the problem, and oftentimes the tact to convince the customer diplomatically that the real problem is their lack of knowledge. Improperly done, the customer service representative can "win the battle" by demonstrating that the customer is at fault, but "lose the war" (and the customer). Properly done, customer loyalty is increased by demonstrating helpfulness without being perceived as condescending. ECA's High Tech Customer Service Team has the skills, training, and experience to meet this challenge.

Technical Support

All high tech service and support solutions require different levels of attention and experience to properly resolve issues for clients. Level one technical support requires that support personnel must be polite, well-educated, respectful of customer's time, properly trained to run through standard support solutions, and know when and how to effectively escalate a support issue. Level two technical support requires that support agents expand beyond standard solutions to use independent thought processes to do more complicated configurations. In addition, level two support requires that agents be able to interface with an engineering department to fix problems and be skillful in escalations.

Let ECA show you how we can solve your Hi Tech customer service and support issues. Please give us a call, toll-free, at 1-866-342-5322 or email us at This e-mail address is being protected from spambots, you need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it , or fill out a Business Development questionnaire.