E Communication Advantage (ECA) is an Austin, Texas, based provider of outsourced call center services, supporting both small and large companies in high tech, publishing, telecommunications, and government affairs. We have 180 workstations located in two call centers within minutes of downtown Austin. We partner with our clients and design mission critical telephone programs. ECA always has a client-centric, market-driven approach toward your business. When you need help designing call center programs, you can be assured that ECA will treat your business like it is our business.

Unlike many outsourced call centers E Communication Advantage is able to serve several vertical markets with experienced professionals from those industries. Many management teams at outsourced call centers only know the call center industry from inside the outsourcing industry. The ECA team knows call centers from the corporate managers side in addition to the outsourcers side. Our seasoned management team has had management positions within the public affairs, publishing, telecommunications, and technology industries. As such, we have a wealth of industry related experience we can bring to many programs.

The ECA team has provided services to companies like AT&T, SBC, The Thomson Corporation, Wolters Kluwer, Primedia, Emmis, Dell, HP, AMD, Sony, Avocent, and multiple government affairs teams. E Communication Advantage’s mission is to provide exceptional customer service, to be ethical in all business matters, and to build a strong business with clients, employees, partners, and suppliers who share our vision.  We value a commitment to customer service and we provide executive attention to both internal and external business needs and practical innovation that uses technology to improve a customer’s experience.

As a company we strive to stay informed about all industries and clients we serve. We constantly research every client company in detail in addition to their industry and their competitors. When ECA signs a contract with a new client we approach the relationship as a partnership. We will make every effort to stay a step ahead of our competition and your competition. Whether it is product input, survey feedback from our client's customers or results from inbound calls from our client's VAR's, ECA helps its clients stay in touch with their markets and their clients.