Our Telecommunication Solutions Team is comprised of professionals who have over thirty years of sales, marketing, customer service, and customer retention experience. This background enables ECA to analyze your needs, your market, and your products. ECA's experience enables us to insure that your calling programs are effectively implemented.

Here are some questions you should ask when deciding on a call center service vendor:

• The biggest problem for telecommunication companies is churn. Do you have a strategy to reduce churn? Does your call center vendor have a strategy to help you with your churn?
• Churn occurs for myriad reasons: price wars, billing problems, disruptions in service, confusing menu offerings, etc. Is your call center working proactively and reactively to minimize customer dissatisfaction in these areas?
• Bundled Services ---- One of the best ways to maximize profits in the telecommunication arena is to cross-sell bundled services. How effective and creative is your vendor in designing and implementing cross-sell and up-sell programs?
• Dealing with the Legislative environment --- Since telecommunication is government regulated, stiff fines can occur for mistakes. What steps are you and your vendor taking to protect yourself from these penalties?

If your vendor doesn't have the right answer to these questions, ECA has the solutions you need. Please give us a call at our toll free number, 1-866-342-5322 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .