We have all grown up hearing the adage that it is much more expensive to find a new customer than it is to keep an existing one. Yet in this increasingly complicated technical world, many corporations struggle to create a technical support environment that meets their customer needs.   At ECA, we believe technical support, properly executed, not only insures your customers can use your products and services without frustration but can in fact be a source of good will and more business referrals.

If you choose ECA for your technical support, you will have a partner that:

• Has call centers in Austin Texas, generally regarded as a premium location for call center talent that is both technically savvy but also friendly and helpful
• Is committed to first call resolution whenever possible
• Escalates along tight business rules so as to minimize disruption both to the end customer and other elements within your own organization
• Analyzes call drivers to see if there are ways to use FAQs and other self help options to minimize costs
• Assists in developing best practices for installations, explanations of feature sets, and troubleshooting
• Can log tickets either in your system or ours whichever is more convenient
• Deploys state of the art "Technology" for call handling.