For most businesses and organizations, the single most important tool is voice communication. Whether it be through traditional landline telephones or through the use of cellular phones, organizations can not function unless they can talk over the telephone. Unfortunately, as we have learned through the recent spate of hurricanes, both the traditional land line and the cellular infrastructure are vulnerable to weather damage. Moreover, as many companies have learned, it is much more difficult to find a backup solution for voice than it is for data. At ECA, we recognize that providing a robust backup for voice communication must be the centerpiece of any business continuity plan. Toward that end, we provide:

• Business Continuity strategic planning in conformance with general guidelines set out by the Department of Homeland Security.
• Assistance in setting up advanced feature sets with your mission critical phone numbers so as to have disaster recovery backup.
• Advanced feature sets can allow you to move your voice traffic to an alternate site at the network level should a weather emergency knock out either your own facility or the central office through which you get your phone service.
• Disaster Recovery provisioning to handle ad hoc re-routing. 
• Best of Breed Call Center Telephony.
• An experienced management team that has handled Voice Related disaster recovery for a wide array of businesses in different industry verticals.
• Secured Network Segmentation to insure
• Customizable desktop configurations
• T1 Access to the Internet
• Telecommuting Options over a VPN

Organizations that use ECA for voice based disaster recovery can either lease seats from us or outsource the entire disaster recovery apparatus. For those who choose to "lease seats", ECA does everything possible to provide a call center environment closely replicating your own call center.  Specifically, ECA provides our leased seat clients their own area and their own secured segment on our network. As part of setup, ECA will configure agent and supervisory desktops to match your own. We will also do everything possible to make sure that your mission critical business processes like skills based routing, reporting, secure connections to CRM, and data exports for fulfillment closely match your existing environment.

For those who choose not to lease seats and would prefer outsourcing, ECA commits that our disaster recovery clients will be treated with the same level of project management and IT support that we give to our on-going clients. We have established processes for training agents and doing trial runs to make sure that our agents can handle your calls seamlessly should an emergency arise. We also have a formalized change management process that insures we are always current with your call center environment.