ECA offers a full range of medically related call center services. We support both private sector and governmental agencies that serve Medicare, Medicaid, and CHIP clientele. Our  medical support queues are bilingual. We also have agents adept at serving special need populations. Our services include:

• Outreach  
• Eligibility
• Enrollment
• Changes in Service Coverage
• Fraud detection and mitigation
• Patient reminder services.
• Billing and Conflict Resolution

Over half of ECA's call center agents have successfully completed HIPAA training. Especially when dealing directly with patient records, we adopt the highest security standards with respect to background checks and quality monitoring.  To insure the confidentiality of personal health information, our Information Technology department welcomes network audits.

ECA's  technical  support division has experience supporting  pharmaceuticals and medical devices. We can provide these services either on a dedicated agent or per minute basis.

ECA's Business to Business division has experience  qualifying prospecting databases, performing lead generation, lead nurturing, and telesales. We are open to running pilots so our clients can  "prove the  concept" of using our call center to generate qualified sales leads in advance of making a large investment in our services.  

Let ECA show you how we can solve your medically related call center services. Please give us a call, toll-free, at 1-866-342-5322 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it This e-mail address is being protected from spambots. You need JavaScript enabled to view it .