CEO - Richard Trachtenberg
ECA's President and CEO has a solid history of growing and managing contact centers and customer support facilities. In addition, he has served as both a telephony and contact center consultant to a number of high profile clients, specializes in helping telecommunications firms enhance their technical support functions. Richard was a founder NAC & Associates, a direct marketing firm that generated and managed business leads for CPA's. He is a co-founder and past chair of the Austin Call Center Alliance. Richard holds a bachelor's degree from Wesleyan University and a Masters degree from the University of Texas.

COO - Bill Persons
ECA's Chief Operating Officer, held management positions with Price Waterhouse Coopers and BDO Seidman, specializing in high tech, banking, manufacturing, gaming, and SEC reporting. He left public accounting to become a founding partner and the Chief Financial Officer of Trend Gaming Systems, a leading distributor of computerized gaming equipment. He brings many years of experience in management, business, and consulting experience. Bill holds a B.B.A. from the University of Texas at Austin.

VP of Sales and Client Services - Jack McElaney
Jack has over twenty five years of sales and marketing experience in diverse industries, including outsourced call centers, professional publishing, consumer products, and executive recruitment.  He has been with ECA for five years and is responsible for sales, project management, operations, and client services.   Prior to joining ECA, Jack was the Vice President of Sales, Marketing and Client Services for Sheshunoff Information Services, a Thomson Financial company.  Prior to that, he worked at Warren, Gorham, and Lamont (WG&L)/RIA Group, a Thomson Legal and Regulatory company, where his positions included Director of Account Sales, Call Center Director, and Vice President of Telesales.  Jack has a solid track record of increasing sales and profitability for inbound and outbound business to business call centers.  He holds a bachelor's degree in marketing from Northeastern University.