E Communication Advantage is located in Austin, Texas, one of the United States’ most technologically innovative and entrepreneurial cities. ECA uses technology, good business sense, and a consultative approach to help explain, design, introduce, and execute contact center services for small start-ups and large, industry-leading companies alike. The difference between ECA and most contact centers is our commitment to understanding our client's business needs and what concerns them the most. ECA not only invests in the best technology and a talented management and support team to help clients with their outsourcing needs, we invest whatever amount of time it takes to make sure our clients’ problems are solved fast and efficiently.

Our interactive contact center provides complete customer service capabilities including inbound and outbound telephony, web-based technology, and other e-care services, all designed to give our clients the flexibility they need. By using customized applications and broadband connectivity, ECA can assure that our clients’ emails and calls will be answered with the speed and professionalism they desire. Our representatives can "push" web pages, .pdf files, Power Point presentations, and other documents to customers to provide additional information and content based upon their interests, and your own protocols.

Whether your contact center needs are business to business or business to consumer, inbound or outbound, new or renewal sales, customer service or customer support, lead generation or credit and collections, the ECA team has executed these programs profitably for numerous companies. ECA's management team has been on the corporate side managing staff, budgets, and timelines. We are now on the contact center service side helping clients meet their customer, departmental, and corporate goals. Let our talented executive team partner with you and your company and help you achieve your departmental and company goals.